Refund policy

At Luppl, we want you to be overjoyed with your purchase! However, we understand that sometimes things may not go as planned. That's why we have a returns policy that's as friendly and upbeat as our customer service.

Our Happiness Guarantee

If for any reason you're not completely delighted with your order, we've got your back! Here's what you need to know about our hassle-free returns policy:

Easy Returns Process: Simply reach out to our friendly customer support team within 14 days of receiving your order, and we'll guide you through the returns process step by step. We're here to make it as smooth as possible! If after 14 days has passed since receiving your order then no refunds can be made.

Friendly Customer Support: Our dedicated support team is always ready to assist you. Whether you have questions, need guidance, or want to initiate a return, we're just a message away. We believe in building lasting relationships with our customers, so your satisfaction is our top priority!

Store Credit or Refund: We offer the flexibility of store credit or a refund, depending on your preference. We want to make sure you're happy with the outcome, so let us know what works best for you.

Conditions for Return: We kindly ask that the item is in its original condition, unused, and in the original packaging. This helps us ensure a smooth return process and maintain the quality of our products for future customers. Unfortunately we are unable to offer any refunds for items returned not in its original condition.

Return Shipping: We'll provide you with the necessary instructions for returning the item. Please note that return shipping costs may apply, unless the return is due to an error on our part.

Satisfaction Guaranteed: Our ultimate goal is to make sure you're 100% satisfied with your shopping experience. We're committed to resolving any issues and making things right.

We hope this returns policy gives you peace of mind knowing that we stand behind our products and your happiness. If you have any questions or need assistance, don't hesitate to reach out. We're here to ensure your journey with us is nothing short of delightful!

Thank you for being a valued customer at Luppl. We appreciate your trust and look forward to serving you again in the future. Happy shopping!